To augment our support team onsite with a client of ours we are looking for full-time professionals with prior experience in a similar position. We are looking for an enthusiastic team player with a passion for applying their knowledge to manage technologies and maintaining agile IT systems.

 

Primary Responsibilities:

• Handle Tier 1 & 2 help desk escalations through tickets or phone.
• Follow up on outstanding requests and ensure timely resolution.
• Create accounts and configure hardware as part of on-boarding process.
• Disable accounts and reclaim hardware as part of departure process
• Support audio and video equipment in conference rooms.
• Manage and monitor internal assets to ensure accurate inventory records.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Document solutions and write training manuals.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), VPN, Wireless and other systems.
• Install computer peripherals for users.
• Other duties may be added and/or assigned as needed.

 

Required Skills/ Experience:

• Windows 7, Mac OS X, Office 365.
• Active Directory maintenance.
• Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).
• Client PC connectivity – Ethernet, TCP/IP and VPN.
• Network File server knowledge.
• Experience with desktop security/ AV products.
• Experience with Conference Room AV Systems.
• Experience with web conference tools (WebEx).
• Experience with using ticketing Systems (JIRA).
• Strong customer service and troubleshooting skills.

 

Other Skills and Abilities:

• Must be able to learn and support new and quickly-changing technologies.
• Ability to research solutions or information regarding technical issues.
• Excellent interpersonal skills.
• Good work habits under pressure.
• Familiarity with a wide range of standard office automation products.
• High energy level.
• Detail oriented.
• Must have a good command of the English language in order to provide effective phone, desk-side and email support.
• Experience with Desktop Agents (Kaseya, Meraki etc.)
• Experience with MDM Tools (AirWatch)
• Experience working with 3rd party vendors for problem resolution

 

Qualification:

• Bachelor’s Degree
• Specialization in Computer Science at Bachelor’s

 

This is a Full-Time position based out of Washington, DC area. Applicants please send resumes to gautam@promantusinc.com