IT Helpdesk Specialist

To augment our support team onsite with a client of ours we are looking for full-time professionals with prior experience in a similar position. We are looking for an enthusiastic team player with a passion for applying their knowledge to manage technologies and maintaining agile IT systems.

Primary Responsibilities:
  • Handle Tier 1 & 2 help desk escalations through tickets or phone.
  • Follow up on outstanding requests and ensure timely resolution.
  • Create accounts and configure hardware as part of on-boarding process.
  • Disable accounts and reclaim hardware as part of departure process
  • Support audio and video equipment in conference rooms.
  • Manage and monitor internal assets to ensure accurate inventory records.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Document solutions and write training manuals.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), VPN, Wireless and other systems.
  • Install computer peripherals for users.
  • Other duties may be added and/or assigned as needed.
Required Skills/ Experience:
  • Windows 7, Mac OS X, Office 365.
  • Active Directory maintenance.
  • Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).
  • Client PC connectivity – Ethernet, TCP/IP and VPN.
  • Network File server knowledge.
  • Experience with desktop security/ AV products.
  • Experience with Conference Room AV Systems.
  • Experience with web conference tools (WebEx).
  • Experience with using ticketing Systems (JIRA).
  • Strong customer service and troubleshooting skills.
Other Skills and Abilities:
  • Must be able to learn and support new and quickly-changing technologies.
  • Ability to research solutions or information regarding technical issues.
  • Excellent interpersonal skills.
  • Good work habits under pressure.
  • Familiarity with a wide range of standard office automation products.
  • High energy level.
  • Detail oriented.
  • Must have a good command of the English language in order to provide effective phone, desk-side and email support.
  • Experience with Desktop Agents (Kaseya, Meraki etc.)
  • Experience with MDM Tools (AirWatch)
  • Experience working with 3rd party vendors for problem resolution
  • Bachelor’s Degree
  • Specialization in Computer Science at Bachelor’s

This is a Full-Time position based out of Washington, DC area. Applicants please send resumes to